Security and privacy are KnowledgeNet.ai’s highest priorities
Our cloud platform is designed to be safe, secure, scalable, and reliable from the ground up. We earn customer trust by enforcing world-class security practices and standards.
Trusted by Sales, Marketing, Operations professionals
Next-Level Security
KnowledgeNet.ai combines the careful management of Application Programming Interfaces (APIs) with top-notch security protocols to achieve the best of both collaborative access, knowledge sharing, and security. That’s how KnowledgeNet gives you access to email conversations, internal messaging, file sharing, and other third-party platforms, such as CRMs, on a single pane of glass without sacrificing privacy or data security.
- Strict controls on public and private messaging.
- End-to-end encryption on data transfers.
- SOC-2-level security compliance.
Strict controls on public and private messaging
Decide if you want to share content publicly or only with select individuals. When something is marked “private,” it will only ever be seen by designated recipients. It becomes invisible to other members of your organization’s KnowledgeNet.
End-to-end encryption on data transfers
Share data, have frank conversations about pending deals, and attach documents, images, and video knowing that data is fully encrypted in transit and storage and is only viewable by those with permissions granting them access.
SOC-2 level security compliance
KnowledgeNet was successfully audited in June 2022 and was awarded SOC-2 level compliance from the American Institute of Certified Public Accountants (AICPA) The benchmarks for managing systems, process controls and data based on five Trust Services Criteria – privacy, confidentiality, security, availability, and processing integrity.
Download our
Security White Paper
Security and privacy are the highest priority at KnowledgeNet.ai. Our cloud platform is designed to be safe, secure, scalable, and reliable from the ground up. We earn customer trust by enforcing world-class security practices and standards. Our promise is to keep customer data private and secure through a multi-layered approach called “Defense in Depth.” However, security doesn’t start with the technology; it starts with the business. This document does into details our security procedures and processes.
“Security and privacy of our client’s data are at the core of KnowledgeNet.ai. We’re committed to giving our clients the protection and peace of mind they deserve on top of revolutionary collaboration intelligence.”
CEO of KnowledgeNet.ai
Frequently Asked Questions
Company
Security and privacy are the highest priority at KnowledgeNet.ai. Our cloud platform is designed to be safe, secure, scalable, and reliable from the ground up. We earn customer trust by enforcing world-class security practices and standards. Our promise is to keep customer data private and secure through a multi-layered approach called “Defense in Depth.” However, security doesn’t start with the technology; it starts with the business. We have an extensive whitepaper on this topic that is available upon request.
Yes, KnowledgeNet.ai performs background checks on all employees as part of the hiring process.
KnowledgeNet.ai’s Terms of Use is publicly available at https://knwdev.wpenginepowered.com/terms-of-use/
Compliance and Oversight
Yes, KnowledgeNet.ai adheres to SOC 2 standards and our most recent SOC 2 Type II audit report is available upon request.
Yes, KnowledgeNet.ai uses external penetration testers to look for system and application vulnerabilities. Additionally, KnowledgeNet.ai uses an external auditor to perform our SOC2 audits as required by the AICPA.
Security and Data Protection
Yes, KnowledgeNet.ai uses TLS1.2 or higher to encrypt data in transit and AES-256 or higher encryption is used for data at rest within our application.
KnowledgeNet.ai scans the application code for known vulnerabilities and addresses findings as appropriate during routine releases along with feature enhancements. Additionally, all files and email content added to KnowledgeNet.ai are scanned for viruses and malware. Any content that is identified as suspicious is not allowed to be viewed within KnowledgeNet.ai and the finding is logged for further investigation. Lastly, KnowledgeNet.ai uses a variety of tools to constantly monitor the infrastructure and services from attack and unauthorized access.
Data Ownership and Use
KnowledgeNet.ai is a web-based SaaS solution. As such, all data used in the application is transmitted to KnowledgeNet.ai’s infrastructure that is hosted in AWS.
All right, title and interest in and to the Services (excluding Customer Data) including all modifications and configurations thereto, all KnowledgeNet.ai Data and all of KnowledgeNet.ai’s proprietary technology, including, without limitation, all software, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information made available to the Customer by KnowledgeNet.ai in providing the Subscription Service and all derivatives thereof are and shall remain exclusively owned by KnowledgeNet.ai or its licensors. The KnowledgeNet.ai name, all KnowledgeNet.ai logos, and the product names associated with the Services are trademarks of KnowledgeNet.ai or third parties, and no right or license is granted to use them.
The Customer retains ownership of all rights, title, and interest in and to all Customer Data.
Customer acknowledges and agrees that KnowledgeNet.ai may (i) internally use and modify (but not disclose) Customer Data for the purposes of generating Aggregated Anonymous Data, and (ii) use Aggregated Anonymous Data for KnowledgeNet.ai’s legitimate business purposes as they relate to the KnowledgeNet.ai application (including, without limitation, for purposes of improving, testing, and operating the KnowledgeNet.ai application).
Customer grants to KnowledgeNet.ai a limited, worldwide, non-exclusive, non-transferable, royalty-free right to access, use, human view, display, transmit, transfer, and distribute Customer Data solely as necessary to provide as set forth below: (i) to provide the Services to Customer, (ii) to provide technical support when requested by the Customer (iii) to enforce platform security and compliance, (iv) as part of a sale or merger of the KnowledgeNet.ai, and (iv) third-party access as required by applicable law, regulation, or court order.
Client Application
No, KnowledgeNet.ai is a web-based SaaS application and does not require access to local or network files and folders.
KnowledgeNet.ai is a web-based SaaS application accessed via a web browser and therefore there is no installer for client workstations or servers.
Neither; KnowledgeNet.ai does not use the OS logged in user at all. KnowledgeNet.ai is a web-based SaaS application that uses a username and pin code that is emailed to users at login.
